Terms and Conditions
These terms set out the agreement between you and us when you use InvoClouds. We have kept them as short and readable as we can, but they are a contract, so please read them. By creating an account or using the platform, you accept them.
1. Who you are contracting with
InvoClouds is operated by [[LEGAL_ENTITY]], registered in England and Wales (company number [[CRN]]), registered office 85 Dunstall Hill, Wolverhampton, WV6 0SR. VAT number [[VAT_NUMBER]]. In these terms, "we", "us" and "our" mean that company. "You" means the person or business holding the account.
2. What InvoClouds is — and what it is not
InvoClouds is software. It helps you prepare, validate and submit tax returns and company filings to HMRC and Companies House. That is all it is.
We are not your accountant, tax adviser, or agent. We do not review your figures, we do not tell you what you owe, and we do not check whether a filing is correct before it goes out. If you need professional advice, get it from a qualified adviser. The software does the arithmetic and the transmission; the judgement is yours.
3. Your account
- You must be at least 18 and able to enter into a contract.
- The information you give us when registering must be accurate, and you must keep it up to date.
- You are responsible for everything done under your account, including by your staff or anyone you invite in.
- Keep your password to yourself. If you think someone else has access, change it and tell us.
- Do not share one login between several people. Add them as users instead.
4. Filings to HMRC and Companies House
This is the part that matters most, so we will be blunt about it.
You are responsible for what you file. The legal duty to submit accurate returns on time sits with you (or with your client, where you file on their behalf). It does not transfer to us because you used our software. You must review every submission before you send it.
Submissions are usually irreversible. Once HMRC or Companies House accepts a filing, we cannot recall it. Corrections have to go through their own amendment processes, on their timescales.
We cannot guarantee that a submission will succeed. HMRC and Companies House systems have outages, maintenance windows, and rate limits that are entirely outside our control. Do not leave a filing to the last hour of a deadline and treat the software as a guarantee that it will land.
Check for a receipt. A submission is only complete when you have a confirmation or correlation ID from HMRC or Companies House. If you do not have one, assume the filing has not been made.
5. Connecting to HMRC
To file through InvoClouds you authorise us to interact with HMRC on your behalf using HMRC's OAuth process. You sign in on HMRC's own website — we never see or store your Government Gateway user ID or password.
HMRC requires all Making Tax Digital software to send fraud prevention header data with every call. This includes information about your device, connection and session. We are obliged to send it and cannot switch it off. Details are in our Privacy Policy.
You can withdraw the authorisation at any time from your HMRC account or from within InvoClouds. Doing so stops us from filing for you until you reconnect.
6. Filing for someone else
If you use InvoClouds to file for clients, you confirm that you have their authority to do so, that you have the agent authorisations HMRC and Companies House require, and that you have told them how their data will be handled. For that client data you are the data controller and we are your processor. You are responsible for making sure your own privacy notice covers it.
7. Companies House filings are public
Most information filed at Companies House goes onto the public register and stays there permanently — director names, service addresses, month and year of birth, shareholdings, and filed accounts. That is a consequence of company law, not something we control, and once it is on the register we cannot remove it. Make sure you and your clients understand this before filing.
8. Fees and payment
- Current prices are shown on our pricing page. Unless stated otherwise, prices exclude VAT.
- Subscriptions renew automatically until cancelled.
- Payments are handled by [[PAYMENT_PROVIDER]]. We do not store your full card details.
- If a payment fails we will try again and let you know. Persistent non-payment may lead to suspension.
- Fees already paid are not generally refundable, but talk to us — we are reasonable about genuine problems.
We may change prices with at least [[NOTICE_PERIOD]] notice by email. If you do not want to continue at the new price, you can cancel before it takes effect.
9. Availability
We work hard to keep InvoClouds available, but we do not promise uninterrupted service. We carry out maintenance, occasionally at short notice where security requires it, and we depend on third parties — our hosting provider, HMRC, Companies House — whose availability we cannot control. Where we can give advance notice of planned downtime, we will.
10. Acceptable use
Do not use InvoClouds to:
- submit information you know to be false, or to facilitate tax evasion or fraud
- access data belonging to another customer, or attempt to
- probe, scan or load-test the platform without our written agreement (to report a genuine vulnerability, see our security page)
- reverse engineer, copy or resell the software
- run automated processes that place unreasonable load on the service or on HMRC's APIs
- break any applicable law
11. Your data
Your data stays yours. We do not sell it and we do not use it for anything beyond running the service and meeting our legal obligations. How we handle it is set out in our Privacy Policy, which forms part of these terms.
You can export your data at any time from your account settings, in a machine-readable format, including if you are leaving for another provider.
12. Our intellectual property
The software, its design, and the InvoClouds name and branding belong to us. You get a non-exclusive, non-transferable right to use the platform for as long as your subscription is active, and nothing more.
13. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
Subject to that, we are not liable for penalties, interest, or additional tax arising from returns that were inaccurate, incomplete or submitted late, where the cause was your own act or omission — including missing a deadline, approving figures that were wrong, or failing to check that a submission was accepted.
We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.
Our total liability to you in any twelve-month period is limited to the fees you paid us in that period.
14. Indemnity
You agree to cover us against claims and costs arising from your misuse of the platform, from filings you made that were inaccurate or unauthorised, or from your breach of these terms.
15. Suspension and termination
You can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period.
We may suspend or close an account where fees go unpaid, where these terms are seriously breached, where we are required to by law, or where continuing would expose us or other customers to real risk. Except in urgent cases, we will tell you first and give you a chance to put it right.
After closure you have 30 days to export your data. After that we delete it, except where we are legally required to retain filing records — see the retention section of the Privacy Policy.
16. Changes to these terms
We may update these terms. For minor changes we will update this page and the review date. For anything that materially affects your rights we will email you at least [[NOTICE_PERIOD]] beforehand. If you do not accept a change, you can cancel before it takes effect.
17. Complaints
If something has gone wrong, email support@invoclouds.com and tell us what happened. We will acknowledge within two working days and aim to resolve it within fifteen. Most problems are quicker to fix by talking to us than by any other route.
18. General
- If a court finds any part of these terms unenforceable, the rest continues to apply.
- Not enforcing a right straight away does not mean we have given it up.
- You may not transfer your account to someone else without our agreement.
- Nobody other than you and us has rights under these terms.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.